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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs
Paper objective sheet with five SMART fields, baseline, target, owner, deadline and a complete result statement.
Product Strategy
SMART Goals
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When strategic direction needs to become measurable, it connects ambition with checkable results. It makes goals connectable to focus and review.When goals are formulated too generally, it brings measurability, direction, and timing into shape. It prevents intentions from staying without clear verification.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumMediumLowLow
Timedifferent
120 min initial, dann laufend1-2 h Setup15-30 min30-60 min
Participantsdifferent
3-62-201-82-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardOKR set, Measurement plan, Review cadenceSMART Goal, Measurement Note, DeadlineCounter Metric List, Guardrail Definitions
Tags1 shared
MetricsUX researchMeasurementSatisfaction
GoalsAlignmentOutcomesMeasurement
GoalsPlanningMeasurementAlignment
MetricsMeasurementStrategyExperiments
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