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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
A paper-based illustration representing OKRs with its core stages and visible working result.
Product Strategy
OKRs
A paper-based illustration representing North Star Metric with its core stages and visible working result.
Growth
North Star Metric
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When strategic direction needs to become measurable, it connects ambition with checkable results. It makes goals connectable to focus and review.When product teams track many metrics, the view of the actual customer outcome easily gets lost. A North Star Metric bundles growth, usage, and value contribution into one signal that makes the system's direction visible.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
120 min initial, dann laufend1-2 h Setup1-2 h30-60 min
Participantsdifferent
3-62-203-82-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardOKR set, Measurement plan, Review cadenceNorth Star metric, Input metric tree, Measurement cadenceCounter Metric List, Guardrail Definitions
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
GoalsAlignmentOutcomesMeasurement
GrowthMetricsAlignmentRetention
MetricsMeasurementStrategyExperiments
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