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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Four paper stations connect system purpose, quality goals, risk cards and focused investigation with a target and gap profile.
Architecture
LASR (Lightweight Approach for Software Reviews)
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
120 min initial, dann laufend3–4 h for initial assessment; preparation and deeper analysis additionalHalber Tag bis mehrere Wochen90-180 min initial, dann laufend
Participantsdifferent
3-61 or a small team; particularly suitable for 3–4 people4-123-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardLean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checksBalanced Scorecard, Strategic Measures, Initiative MapKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
ArchitectureQualityRiskAssessmentLean
StrategyMetricsExecution
MetricsStrategyAlignmentMeasurement
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