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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper objective sheet with five SMART fields, baseline, target, owner, deadline and a complete result statement.
Product Strategy
SMART Goals
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When goals are formulated too generally, it brings measurability, direction, and timing into shape. It prevents intentions from staying without clear verification.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
120 min initial, dann laufend90-180 min initial, dann laufend15-30 min90-180 min
Participantsdifferent
3-63-81-83-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardKPI Tree, Owner ListSMART Goal, Measurement Note, DeadlineGQM Table, Metric Profiles
Tags1 shared
MetricsUX researchMeasurementSatisfaction
MetricsStrategyAlignmentMeasurement
GoalsPlanningMeasurementAlignment
MetricsMeasurementEngineeringAlignment
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