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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of a four-column Kanban board with limited ongoing work, a visible blocker and a review loop.
Engineering
Kanban
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When work sits in too many parallel streams, throughput suffers and no one sees the bottlenecks. Kanban makes the flow of work visible and limits overload so a system becomes calmer and more predictable.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitysame
MediumMediumMediumMedium
Timedifferent
120 min initial, dann laufendOngoing1-3 h90-180 min initial, dann laufend
Participantsdifferent
3-62-123-83-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardKanban board, WIP policies, Flow metricsBottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
FlowVisual managementDelivery
FlowMeasurementConstraints
MetricsStrategyAlignmentMeasurement
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