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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of a decision table with criteria rows, weighted ratings, and a narrowly leading alternative.
Decision Making
Decision Matrix
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When several options collide with several criteria, comparison quickly becomes subjective. A Decision Matrix makes the trade-off visible and brings weighting, criteria, and options into a shared logic.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.
Complexitydifferent
MediumMediumLowHigh
Timedifferent
120 min initial, dann laufend45-90 min30-60 min1-4 Wochen
Participantsdifferent
3-62-82-66-30 Experten
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncAsync
Outputdifferent
HEART-GSM Table, DashboardDecision Matrix, Scoring Rationale, Selected OptionCounter Metric List, Guardrail DefinitionsExpert Forecast, Consensus Range, Assumption Notes
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
DecisionCriteriaScoringTradeoffs
MetricsMeasurementStrategyExperiments
ForecastingExpertsDecisionStrategy
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