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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Paper illustration of a decision table with criteria rows, weighted ratings, and a narrowly leading alternative.
Decision Making
Decision Matrix
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.When several options collide with several criteria, comparison quickly becomes subjective. A Decision Matrix makes the trade-off visible and brings weighting, criteria, and options into a shared logic.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
120 min initial, dann laufend30-90 min45-90 min1-3 h
Participantsdifferent
3-62-82-83-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardConstraint List, Hard/Soft Classification, Option Impact Notes, Decision BoundariesDecision Matrix, Scoring Rationale, Selected OptionBottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
ConstraintsDecisionPlanningOptions
DecisionCriteriaScoringTradeoffs
FlowMeasurementConstraints
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