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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Constraint Analysis.
Decision Making
Constraint Analysis
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When an initiative stalls, the limit often lies not in the idea but in hard or soft boundary conditions. Constraint Analysis separates these limits and shows which of them can actually be shaped.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
120 min initial, dann laufend30-90 min1-3 h90-180 min initial, dann laufend
Participantsdifferent
3-62-83-83-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardConstraint List, Hard/Soft Classification, Option Impact Notes, Decision BoundariesBottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
ConstraintsDecisionPlanningOptions
FlowMeasurementConstraints
MetricsStrategyAlignmentMeasurement
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