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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
120 min initial, dann laufend1-3 h45–90 min90-180 min initial, dann laufend
Participantsdifferent
3-65-303-103-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardConsensus Clusters, Theme Titles, Priority AreasTheme clusters, Insight statements, Opportunity areasKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
FacilitationConsensusWorkshopAlignment
SynthesisQualitativeRoot cause
MetricsStrategyAlignmentMeasurement
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