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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Causal Loop Diagram workspace showing the question, observations, and next decision.
Systems Thinking
Causal Loop Diagram
Paper illustration for Current Reality Tree
Systems Thinking
Current Reality Tree
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.A Causal Loop Diagram makes feedback, reinforcement, and balance in a system legible. It uncovers side effects and self-reinforcement that stay hidden in linear explanations.A Current Reality Tree condenses many symptoms into a few causal chains. The method makes visible which core problems drive several negative effects at once.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
120 min initial, dann laufend1-3 h2-6 h1-3 h
Participantsdifferent
3-62-83-83-8
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardCausal Loop Diagram, Feedback Notes, Leverage PointsCurrent Reality Tree, Core Problems, Intervention IdeasBottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
FeedbackSystems thinkingCausalityDynamics
Systems thinkingRoot causeConstraintsCausality
FlowMeasurementConstraints
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