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| Criterion |  UX Research HEART Framework |  Operations Bottleneck Analysis |  Decision Making Delphi Method |  Product Strategy KPI Tree |
|---|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list. |
Complexitydifferent | Medium | Medium | High | Medium |
Timedifferent | 120 min initial, dann laufend | 1-3 h | 1-4 Wochen | 90-180 min initial, dann laufend |
Participantsdifferent | 3-6 | 3-8 | 6-30 Experten | 3-8 |
Formatdifferent | Workshop + async | Workshop + async | Async | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Expert Forecast, Consensus Range, Assumption Notes | KPI Tree, Owner List |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | FlowMeasurementConstraints | ForecastingExpertsDecisionStrategy | MetricsStrategyAlignmentMeasurement |