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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
120 min initial, dann laufend45–90 min90-180 min initial, dann laufend1-2 h
Participantsdifferent
3-63-103-84-12
Formatdifferent
Workshop + asyncWorkshopWorkshop + asyncWorkshop
Outputdifferent
HEART-GSM Table, DashboardTheme clusters, Insight statements, Opportunity areasKPI Tree, Owner ListAlignment Map, Open Issues, Decision Questions
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
SynthesisQualitativeRoot cause
MetricsStrategyAlignmentMeasurement
AlignmentStakeholdersStrategyFacilitation
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