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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowLowMediumHigh
Timedifferent
30-120 min30-60 min1-3 h1-6 Wochen
Participantsdifferent
2-62-82-64-10
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasFishbone Diagram, Cause Categories, Investigation BacklogStandard Work Sheet, Deviation List, Improved Standard, Training Needs8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
LeanObservationProcessOperations
Root causeQualityOperations
LeanProcessQuality
QualityProblem solvingRoot cause
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