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Criterion
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration showing three sorted card stacks and an open question about a possible group.
UX Research
Card Sorting
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.When content only makes sense internally and users can't find the structure again, card sorting exposes their mental order. Terms, groups, and naming are then aligned with the target group's expectations.When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowLowLowHigh
Timedifferent
30-60 min20-45 min1-2 Tage2-8 h
Participantsdifferent
2-8Based on research question10-302-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Fishbone Diagram, Cause Categories, Investigation BacklogContent groups, Label set, IA hypothesesClick Heatmap, Success Rate, Design RecommendationsProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
Root causeQualityOperations
Information architectureNavigationStructure
UXNavigationFindabilityValidation
Problem solvingRoot causeDecisionOperations
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