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Criterion
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Four paper stations connect system purpose, quality goals, risk cards and focused investigation with a target and gap profile.
Architecture
LASR (Lightweight Approach for Software Reviews)
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowMediumMediumHigh
Timedifferent
1-2 Tage1-4 h3–4 h for initial assessment; preparation and deeper analysis additional1-6 Wochen
Participantsdifferent
10-303-81 or a small team; particularly suitable for 3–4 people4-10
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Click Heatmap, Success Rate, Design RecommendationsProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanLean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checks8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
UXNavigationFindabilityValidation
Root causeProblem solvingQualityIncident
ArchitectureQualityRiskAssessmentLean
QualityProblem solvingRoot cause
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