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Criterion
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowLowHighLow
Timedifferent
1-2 Tage30-60 min1-6 Wochen15-30 min
Participantsdifferent
10-301-64-102-6
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Click Heatmap, Success Rate, Design RecommendationsPareto Chart, Top Causes, Focus List8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanRoot cause notes, Countermeasures
Tagsno overlap
UXNavigationFindabilityValidation
PrioritizationQualityFocusRoot cause
QualityProblem solvingRoot cause
Root causeIncidentLeanProblem solving
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