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Criterion
First-click Testing method illustration showing its working structure
UX Research
First-click Testing
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration of a calm four-quadrant Assumption Map with hypothesis cards and emphasis on important assumptions with little evidence.
Product Discovery
Assumption Mapping
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowLowMediumHigh
Timedifferent
1-2 Tage30-60 min45-60 min1-6 Wochen
Participantsdifferent
10-302-82-84-10
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Click Heatmap, Success Rate, Design RecommendationsFishbone Diagram, Cause Categories, Investigation BacklogAssumption map, Test backlog, Risk ranking8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
UXNavigationFindabilityValidation
Root causeQualityOperations
AssumptionsRiskExperimentsValidation
QualityProblem solvingRoot cause
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