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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowLowMediumHigh
Timedifferent
45-90 min30-60 min1-3 h1-6 Wochen
Participantsdifferent
3-122-82-64-10
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsFishbone Diagram, Cause Categories, Investigation BacklogStandard Work Sheet, Deviation List, Improved Standard, Training Needs8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
AlignmentStakeholdersTeam
Root causeQualityOperations
LeanProcessQuality
QualityProblem solvingRoot cause
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