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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Affinity Diagramming
UX Research
Affinity Diagramming
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.
Complexitydifferent
LowMediumMediumLow
Timedifferent
30–60 min1-4 h90-180 min initial, dann laufend45–90 min
Participantsdifferent
4-83-83-83-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanKPI Tree, Owner ListTheme clusters, Insight statements, Opportunity areas
Tagsno overlap
SynthesisQualitativeWorkshop
Root causeProblem solvingQualityIncident
MetricsStrategyAlignmentMeasurement
SynthesisQualitativeRoot cause
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