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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Affinity Diagramming
UX Research
Affinity Diagramming
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.
Complexitydifferent
LowHighHighLow
Timedifferent
30–60 minMehrere Tage bis Wochen1-6 Wochen45–90 min
Participantsdifferent
4-82-64-103-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Empathy Map, Assumptions List, Research GapsMORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanTheme clusters, Insight statements, Opportunity areas
Tagsno overlap
SynthesisQualitativeWorkshop
Root causeSafetySystemicIncident
QualityProblem solvingRoot cause
SynthesisQualitativeRoot cause
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