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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
LowMediumHighLow
Timedifferent
30–60 min90-180 min initial, dann laufendHalber Tag bis mehrere Wochen30-60 min
Participantsdifferent
4-83-84-122-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsKPI Tree, Owner ListBalanced Scorecard, Strategic Measures, Initiative MapCounter Metric List, Guardrail Definitions
Tagsno overlap
SynthesisQualitativeWorkshop
MetricsStrategyAlignmentMeasurement
StrategyMetricsExecution
MetricsMeasurementStrategyExperiments
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