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| Criterion |  UX Research Empathy Mapping |  UX Research HEART Framework |  Operations 8D Problem Solving |  Product Strategy Counter Metrics |
|---|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions. |
Complexitydifferent | Low | Medium | High | Low |
Timedifferent | 30–60 min | 120 min initial, dann laufend | 1-6 Wochen | 30-60 min |
Participantsdifferent | 4-8 | 3-6 | 4-10 | 2-6 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | HEART-GSM Table, Dashboard | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Counter Metric List, Guardrail Definitions |
Tagsno overlap | SynthesisQualitativeWorkshop | MetricsUX researchMeasurementSatisfaction | QualityProblem solvingRoot cause | MetricsMeasurementStrategyExperiments |