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| Criterion |  UX Research Empathy Mapping |  UX Research HEART Framework |  Operations 8D Problem Solving |  UX Research Affinity Diagramming |
|---|---|---|---|---|
Purposedifferent | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. |
Complexitydifferent | Low | Medium | High | Low |
Timedifferent | 30–60 min | 120 min initial, dann laufend | 1-6 Wochen | 45–90 min |
Participantsdifferent | 4-8 | 3-6 | 4-10 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Empathy Map, Assumptions List, Research Gaps | HEART-GSM Table, Dashboard | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Theme clusters, Insight statements, Opportunity areas |
Tagsno overlap | SynthesisQualitativeWorkshop | MetricsUX researchMeasurementSatisfaction | QualityProblem solvingRoot cause | SynthesisQualitativeRoot cause |