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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
LowLowHighMedium
Timedifferent
30–60 min30-60 minHalber Tag bis mehrere Wochen90-180 min initial, dann laufend
Participantsdifferent
4-82-64-123-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsCounter Metric List, Guardrail DefinitionsBalanced Scorecard, Strategic Measures, Initiative MapKPI Tree, Owner List
Tagsno overlap
SynthesisQualitativeWorkshop
MetricsMeasurementStrategyExperiments
StrategyMetricsExecution
MetricsStrategyAlignmentMeasurement
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