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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Value Stream Mapping workspace showing the question, observations, and next decision.
Delivery
Value Stream Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.When delivery work dissolves into wait times, handoffs, and hidden effort, Value Stream Mapping makes the actual flow visible. The method exposes bottlenecks, idle time, and feedback loops so lead time and improvement levers become tangible.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
1-4 Wochen1-3 h30-60 min1-3 h
Participantsdifferent
5-204-102-63-8
Formatdifferent
AsyncWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineCurrent-state map, Future-state map, Bottleneck listCounter Metric List, Guardrail DefinitionsBottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures
Tagsno overlap
UX researchTrackingBehavior
LeanFlowWasteDelivery
MetricsMeasurementStrategyExperiments
FlowMeasurementConstraints
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