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Criterion
Paper illustration for Diary Study.
UX Research
Diary Study
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
When experiences build up over days or weeks and a single session cannot capture them, Diary Study records the course of everyday life. Recurring triggers, moods, and habits become visible this way, beyond the sharpness of memory.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitysame
MediumMediumMediumMedium
Timedifferent
1-4 Wochen1-3 h120 min initial, dann laufend90-180 min initial, dann laufend
Participantsdifferent
5-203-83-63-8
Formatdifferent
AsyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Diary Entries, Longitudinal Patterns, Experience TimelineBottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresHEART-GSM Table, DashboardKPI Tree, Owner List
Tagsno overlap
UX researchTrackingBehavior
FlowMeasurementConstraints
MetricsUX researchMeasurementSatisfaction
MetricsStrategyAlignmentMeasurement
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