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Criterion
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Request for Comments (RFC) with its method-specific working model.
Architecture
Request for Comments
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Four paper stations connect system purpose, quality goals, risk cards and focused investigation with a target and gap profile.
Architecture
LASR (Lightweight Approach for Software Reviews)
Purposedifferent
When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.An RFC clarifies architecture context, options, and consequences. It structures technical context, alternatives, tradeoffs, open questions, and review feedback, and captures the result as an RFC document, reviewer comments, and a decision rationale.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail.
Complexitydifferent
MediumMediumHighMedium
Timedifferent
1-3 h1-3 Wochen vom Draft bis zur EntscheidungSeveral meetings plus preparation and analysis; total effort depends on scope3–4 h for initial assessment; preparation and deeper analysis additional
Participantsdifferent
3-103-20 ReviewerEvaluation team, architects, and relevant stakeholders1 or a small team; particularly suitable for 3–4 people
Formatdifferent
WorkshopAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Customer Journey Canvas, Pain Points, Experience OpportunitiesRFC document, Reviewer comments, Decision rationale, Follow-up ADR or ticketsPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigationsLean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checks
Tagsno overlap
JourneyCustomerService designCanvas
ArchitectureDecisionAsyncGovernance
ArchitectureQualityRiskTradeoffsStakeholders
ArchitectureQualityRiskAssessmentLean
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