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| Criterion |  UX Research Contextual Inquiry |  Operations DMAIC |  Operations 8D Problem Solving |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a process problem with fluctuating performance, the method brings analysis and improvement into a disciplined sequence. It creates a framework in which numbers, causes, and control come together. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Medium | High | High | Low |
Timedifferent | 1-3 Wochen | 2-12 Wochen | 1-6 Wochen | 30-60 min |
Participantsdifferent | 4-12 Beobachtungen | 3-10 | 4-10 | 2-8 |
Formatdifferent | Workshop + async | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Project Charter, Measurement Plan, Cause Analysis, Control Plan | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | UX researchObservationContext | Continuous improvementQualityProcess improvement | QualityProblem solvingRoot cause | Root causeQualityOperations |