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| Criterion |  UX Research Contextual Inquiry |  Operations Bottleneck Analysis |  Engineering Failure Scenario Analysis |  UX Research HEART Framework |
|---|---|---|---|---|
Purposedifferent | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. | For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput. | In critical processes, it is not enough to plan only for the normal case. Failure Scenario Analysis looks at the path into failure and shows which failures, chains, and control gaps cause the most damage. | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. |
Complexitysame | Medium | Medium | Medium | Medium |
Timedifferent | 1-3 Wochen | 1-3 h | 1-3 h | 120 min initial, dann laufend |
Participantsdifferent | 4-12 Beobachtungen | 3-8 | 3-8 | 3-6 |
Formatdifferent | Workshop + async | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Field Notes, Workflow Insights, Pain Points | Bottleneck Map, Flow Metrics, Improvement Options, Follow-up Measures | Failure Scenarios, Risk Notes, Control Gaps, Test and Response Actions | HEART-GSM Table, Dashboard |
Tagsno overlap | UX researchObservationContext | FlowMeasurementConstraints | FailureResilienceRisk | MetricsUX researchMeasurementSatisfaction |