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Criterion
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Purposedifferent
When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.
Complexitydifferent
MediumLowLowLow
Timedifferent
1-3 Wochen30-60 min30-60 min30-60 min
Participantsdifferent
4-12 Beobachtungen1-52-81-6
Formatdifferent
Workshop + asyncAsyncWorkshopWorkshop + async
Outputdifferent
Field Notes, Workflow Insights, Pain PointsABC Classification, Focus Rules, Control ListFishbone Diagram, Cause Categories, Investigation BacklogPareto Chart, Top Causes, Focus List
Tagsno overlap
UX researchObservationContext
PrioritizationOperationsPortfolio
Root causeQualityOperations
PrioritizationQualityFocusRoot cause
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