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Criterion
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
1-3 hHalber Tag bis mehrere Wochen120 min initial, dann laufend90-180 min initial, dann laufend
Participantsdifferent
3-84-123-63-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Bottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresBalanced Scorecard, Strategic Measures, Initiative MapHEART-GSM Table, DashboardKPI Tree, Owner List
Tagsno overlap
FlowMeasurementConstraints
StrategyMetricsExecution
MetricsUX researchMeasurementSatisfaction
MetricsStrategyAlignmentMeasurement
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