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Criterion
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Outcome-Driven Innovation with its method-specific working model.
Product Discovery
Outcome-Driven Innovation
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Outcome-Driven Innovation clarifies customer problems, solution opportunities, and evidence. It separates jobs, desired outcomes, importance, satisfaction, and opportunity, and captures results as desired outcome statements, an opportunity landscape, and segments by underserved needs.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
HighMediumHighMedium
Timedifferent
Halber Tag bis mehrere Wochen120 min initial, dann laufendMehrere Wochen90-180 min initial, dann laufend
Participantsdifferent
4-123-62-6 researchers plus sample3-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Balanced Scorecard, Strategic Measures, Initiative MapHEART-GSM Table, DashboardDesired outcome statements, Opportunity landscape, Segmentation by underserved needs, Innovation hypothesesKPI Tree, Owner List
Tagsno overlap
StrategyMetricsExecution
MetricsUX researchMeasurementSatisfaction
OutcomesInnovationResearchQuantitative
MetricsStrategyAlignmentMeasurement
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