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Criterion
Paper scorecard with four perspectives, connected objective cards and columns for measures, targets and initiatives.
Business Strategy
Balanced Scorecard
Affinity Diagramming
UX Research
Affinity Diagramming
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
Balanced Scorecard translates strategy into a few interconnected perspectives and metrics. It holds impact, steering, and learning together in daily work instead of narrowing strategy down to financial figures.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
HighLowLowLow
Timedifferent
Halber Tag bis mehrere Wochen45–90 min30–60 min30-60 min
Participantsdifferent
4-123-104-82-6
Formatdifferent
Workshop + asyncWorkshopWorkshopWorkshop + async
Outputdifferent
Balanced Scorecard, Strategic Measures, Initiative MapTheme clusters, Insight statements, Opportunity areasEmpathy Map, Assumptions List, Research GapsCounter Metric List, Guardrail Definitions
Tagsno overlap
StrategyMetricsExecution
SynthesisQualitativeRoot cause
SynthesisQualitativeWorkshop
MetricsMeasurementStrategyExperiments
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