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Selected:Affinity DiagrammingCustomer Journey MappingLASR (Lightweight Approach for Software Reviews)5 Whys
| Criterion |  UX Research Affinity Diagramming |  UX Research Customer Journey Mapping |  Architecture LASR (Lightweight Approach for Software Reviews) |  Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | LASR helps development teams identify where their software falls short of important quality goals and which improvements to consider. A small group with existing system knowledge can make an initial assessment and investigate open questions in more detail. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Low | Medium | Medium | Low |
Timedifferent | 45–90 min | 2-4 h | 3–4 h for initial assessment; preparation and deeper analysis additional | 15-30 min |
Participantsdifferent | 3-10 | 4-10 | 1 or a small team; particularly suitable for 3–4 people | 2-6 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Theme clusters, Insight statements, Opportunity areas | Journey Map, Pain-point List, Opportunity Backlog | Lean Mission Statement describing the software’s purpose, Prioritized quality goals and evaluation criteria, Risks and estimated gaps against quality goals, More closely examined findings and open checks | Root cause notes, Countermeasures |
Tagsno overlap | SynthesisQualitativeRoot cause | JourneyServiceService design | ArchitectureQualityRiskAssessmentLean | Root causeIncidentLeanProblem solving |