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Criterion
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
LowHighHighLow
Timedifferent
45–90 min2-6 h0.5-2 Tage30-60 min
Participantsdifferent
3-103-106-122-8
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Theme clusters, Insight statements, Opportunity areasFMEA Table, Risk Priority, Mitigation ActionsService Blueprint, Fail Points, Ownership MapFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
SynthesisQualitativeRoot cause
RiskQualityOperationsRoot cause
Service designOperationsJourneyBlueprint
Root causeQualityOperations
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