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Selected:Affinity DiagrammingFailure Mode and Effects AnalysisCustomer Journey CanvasFishbone Diagram
| Criterion |  UX Research Affinity Diagramming |  Operations Failure Mode and Effects Analysis |  UX Design Customer Journey Canvas |  Operations Fishbone Diagram |
|---|---|---|---|---|
Purposedifferent | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. |
Complexitydifferent | Low | High | Medium | Low |
Timedifferent | 45–90 min | 2-6 h | 1-3 h | 30-60 min |
Participantsdifferent | 3-10 | 3-10 | 3-10 | 2-8 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Theme clusters, Insight statements, Opportunity areas | FMEA Table, Risk Priority, Mitigation Actions | Customer Journey Canvas, Pain Points, Experience Opportunities | Fishbone Diagram, Cause Categories, Investigation Backlog |
Tagsno overlap | SynthesisQualitativeRoot cause | RiskQualityOperationsRoot cause | JourneyCustomerService designCanvas | Root causeQualityOperations |