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| Criterion |  UX Research Affinity Diagramming |  UX Design Customer Journey Canvas |  Operations Fishbone Diagram |  UX Design Service Blueprinting |
|---|---|---|---|---|
Purposedifferent | When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | Medium | Low | High |
Timedifferent | 45–90 min | 1-3 h | 30-60 min | 0.5-2 Tage |
Participantsdifferent | 3-10 | 3-10 | 2-8 | 6-12 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Theme clusters, Insight statements, Opportunity areas | Customer Journey Canvas, Pain Points, Experience Opportunities | Fishbone Diagram, Cause Categories, Investigation Backlog | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | SynthesisQualitativeRoot cause | JourneyCustomerService designCanvas | Root causeQualityOperations | Service designOperationsJourneyBlueprint |