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Criterion
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Empathy Mapping
UX Research
Empathy Mapping
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Purposedifferent
When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexitydifferent
LowLowLowMedium
Timedifferent
45–90 min30-60 min30–60 min120 min initial, dann laufend
Participantsdifferent
3-102-64-83-6
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Theme clusters, Insight statements, Opportunity areasCounter Metric List, Guardrail DefinitionsEmpathy Map, Assumptions List, Research GapsHEART-GSM Table, Dashboard
Tagsno overlap
SynthesisQualitativeRoot cause
MetricsMeasurementStrategyExperiments
SynthesisQualitativeWorkshop
MetricsUX researchMeasurementSatisfaction
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