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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper objective sheet with five SMART fields, baseline, target, owner, deadline and a complete result statement.
Product Strategy
SMART Goals
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When goals are formulated too generally, it brings measurability, direction, and timing into shape. It prevents intentions from staying without clear verification.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
45-90 min120 min initial, dann laufend15-30 min90-180 min initial, dann laufend
Participantsdifferent
2-53-61-83-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisHEART-GSM Table, DashboardSMART Goal, Measurement Note, DeadlineKPI Tree, Owner List
Tagsno overlap
LeanProblem solvingCoachingOperations
MetricsUX researchMeasurementSatisfaction
GoalsPlanningMeasurementAlignment
MetricsStrategyAlignmentMeasurement
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