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Criterion
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumMediumLowMedium
Timedifferent
45-90 min30-180 min30-60 min90-180 min initial, dann laufend
Participantsdifferent
2-51-62-63-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
A3 Report, Action Plan, Root Cause AnalysisFault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaCounter Metric List, Guardrail DefinitionsKPI Tree, Owner List
Tagsno overlap
LeanProblem solvingCoachingOperations
TroubleshootingDiagnosisEngineering
MetricsMeasurementStrategyExperiments
MetricsStrategyAlignmentMeasurement
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