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Criterion
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Anonymous individual judgments pass through feedback loops to form a distribution.
Decision Making
Delphi Method
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Purposedifferent
For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.
Complexitydifferent
HighHighHighLow
Timedifferent
1-6 Wochen1-4 Wochen2-8 h30-60 min
Participantsdifferent
4-106-30 Experten2-82-8
Formatdifferent
Workshop + asyncAsyncWorkshop + asyncWorkshop
Outputdifferent
8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanExpert Forecast, Consensus Range, Assumption NotesProblem Analysis, Decision Analysis, Risk PlanFishbone Diagram, Cause Categories, Investigation Backlog
Tagsno overlap
QualityProblem solvingRoot cause
ForecastingExpertsDecisionStrategy
Problem solvingRoot causeDecisionOperations
Root causeQualityOperations
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