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Criterion
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Paper fishbone diagram with a measurable effect at the head and six labeled cause branches.
Operations
Fishbone Diagram
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.When a problem has several possible contributing factors, the method sorts causes by cause areas. It prevents an initial hunch from blocking the view of other plausible drivers.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowHighLowHigh
Timedifferent
15-30 min2-8 h30-60 min1-6 Wochen
Participantsdifferent
2-62-82-84-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Root cause notes, CountermeasuresProblem Analysis, Decision Analysis, Risk PlanFishbone Diagram, Cause Categories, Investigation Backlog8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tags1 shared
Root causeIncidentLeanProblem solving
Problem solvingRoot causeDecisionOperations
Root causeQualityOperations
QualityProblem solvingRoot cause
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