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Criterion
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Monte Carlo Forecasting.
Delivery
Monte Carlo Forecasting
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Purposedifferent
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as Forecast Percentiles, Throughput Dataset, and Risk Communication.For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.
Complexitydifferent
MediumHighMediumMedium
Timedifferent
120 min initial, dann laufend30-90 min Setup, danach laufend1-3 h90-180 min initial, dann laufend
Participantsdifferent
3-61-83-83-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
HEART-GSM Table, DashboardForecast Percentiles, Throughput Dataset, Risk CommunicationBottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresKPI Tree, Owner List
Tagsno overlap
MetricsUX researchMeasurementSatisfaction
ForecastingFlowDelivery
FlowMeasurementConstraints
MetricsStrategyAlignmentMeasurement
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