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Criterion
Empathy Mapping
UX Research
Empathy Mapping
Affinity Diagramming
UX Research
Affinity Diagramming
Paper illustration of Shape Up with its method-specific working model.
Delivery
Shape Up
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing.When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.Shape Up helps clarify scope, sequence, and delivery flow. It makes work boundaries and decisions explicit and captures results as pitches, bet-table decisions, and hill charts.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowLowMediumHigh
Timedifferent
30–60 min45–90 min6 Wochen Cycle + 2 Wochen Cool-Down1-6 Wochen
Participantsdifferent
4-83-102-4 pro Pitch4-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Empathy Map, Assumptions List, Research GapsTheme clusters, Insight statements, Opportunity areasPitches, Bet-table decisions, Hill charts, Cooldown outcomes8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
SynthesisQualitativeWorkshop
SynthesisQualitativeRoot cause
PlanningDeliveryAutonomy
QualityProblem solvingRoot cause
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