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Criterion
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowHighMediumMedium
Timedifferent
30-60 min1-6 Wochen90-180 min initial, dann laufend1-4 h
Participantsdifferent
2-64-103-83-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Counter Metric List, Guardrail Definitions8D Report, Containment Plan, Root Cause Evidence, Corrective Action PlanKPI Tree, Owner ListProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
MetricsMeasurementStrategyExperiments
QualityProblem solvingRoot cause
MetricsStrategyAlignmentMeasurement
Root causeProblem solvingQualityIncident
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