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Criterion
Paper illustration for Bottleneck Analysis.
Operations
Bottleneck Analysis
Paper illustration of KPI Tree with its method-specific working model.
Product Strategy
KPI Tree
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration of Counter Metrics with its method-specific working model.
Product Strategy
Counter Metrics
Purposedifferent
For a flow that backs up at one point, the method looks for the capacity limit with the greatest leverage. It explains why extra effort elsewhere barely improves throughput.When metrics across the organization drift apart, it arranges drivers and effects under one shared logic. It connects customer value, product logic, and decision priorities. The result is captured as a KPI tree and owner list.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a headline metric could mask side effects, it adds guardrail signals against unwanted outcomes. It connects customer value, product logic, and decision priorities. The result is captured as a counter-metric list and guardrail definitions.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
1-3 h90-180 min initial, dann laufend120 min initial, dann laufend30-60 min
Participantsdifferent
3-83-83-62-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Bottleneck Map, Flow Metrics, Improvement Options, Follow-up MeasuresKPI Tree, Owner ListHEART-GSM Table, DashboardCounter Metric List, Guardrail Definitions
Tags1 shared
FlowMeasurementConstraints
MetricsStrategyAlignmentMeasurement
MetricsUX researchMeasurementSatisfaction
MetricsMeasurementStrategyExperiments
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