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Criterion
Affinity Diagramming
UX Research
Affinity Diagramming
A paper-based illustration representing Kano Model with its core stages and visible working result.
Product Discovery
Kano Model
Paper illustration for Pareto Analysis
Decision Making
Pareto Analysis
Paper illustration for 8D Problem Solving.
Operations
8D Problem Solving
Purposedifferent
When research notes, feedback, or observations sit unconnected side by side, affinity diagramming sorts the raw material into solid themes. Many individual points turn into patterns that make decisions and opportunities clearer.When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight.In many problem situations, effect is distributed unequally across many causes. A Pareto Analysis separates the few drivers with high leverage from the long remainder and focuses attention on what measurably moves the needle.For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly.
Complexitydifferent
LowMediumLowHigh
Timedifferent
45–90 min1-2 Tage30-60 min1-6 Wochen
Participantsdifferent
3-1010-501-64-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Theme clusters, Insight statements, Opportunity areasKano Matrix, Feature Classes, Priority ThemesPareto Chart, Top Causes, Focus List8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan
Tagsno overlap
SynthesisQualitativeRoot cause
SatisfactionPrioritizationCustomer
PrioritizationQualityFocusRoot cause
QualityProblem solvingRoot cause
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